Carpet Stain Remover
Normal spotting and stain removal is included in our cleaning price and our steam cleaning process.
If at the completion of cleaning there are stains that have not been removed in the cleaning process that require extra treatments such as “Heat transfer methods” or “Spot dyeing”, we will discuss these procedures with you immediately and give you a quote for the removal of these more difficult stains.
We will also discuss with you whether the stain will respond to extra treatment and the likelihood of the stain being able to be removed, partially removed or lightened or if the stain is deemed permanent.
Stains that require “heat transfer methods” can take up to 30 minutes per stain.
Please note that some stains that are deemed permanent will not remove with any treatments. We do not guarantee removal of permanent stains.
When stains occur, dilute with water. Do not soak the area. Work quickly & do not allow stains to set. Blot from the edge of the spill towards the center using a clean white cloth or towel. Avoid as much as possible rubbing the area or pushing the stain further into the pile. For semi-solid or solid spills use a spoon to scoop up as much as possible. Allow to air dry or dry with a fan or hair dryer. Avoid excess heat if a hair dryer is used. Once the area is dry, brush lightly with a brush to restore texture.
You never know when a spill will occur. To expedite the clean-up please consider keeping the following items in a small kit for this purpose:
- Clean white cloth
- A soft bristle brush, like a clothes brush
- Mild detergent, it must not contain bleach or alkaline
- White vinegar
- Dry cleaning fluid
- Weak ammonia
- Clean sponge
Frequently Asked Questions
Q. Can you get paint out of my carpet?
A. Water based paint stains will almost always come out, however with oil based stains it’s very difficult. We can most definitely can try to extract paint from carpet fibber, our technicians have been successful at the removed of paint in some cases; however, paint is very hard to get out of carpet once it dries.
Q. With children in the home how can I keep all my carpets stain free?
A. When small children are involved protecting your carpets and upholstery is always a wise option usin our fabric protection service, however we still reccommend steam cleaning your carpet from time to time.
Q. Should I first try to remove the stain myself before I contact you?
A. You truly need to treat the stain the correct way the first time in order to achieve the best results.
Unfortunately home owners purchasing cleaning products always find out that the products don’t in fact remove stains at all. Not to mention in the meantime, they may have made the stain even worse!
Q. Will all stains be removed?
A. Our technicians are highly trained professionals. They use a special range of cleaning solutions. However, some stains may have set, which means they could be permanent. So we can’t guarantee to remove every stain but we will work with you to find the best option. If we can’t remove the stain for whatever reason we can send out a professional to repair your carpet using a different method.
Q. I am worried about having my expensive rugs cleaned by steam ! Will your equipment damage my investment?
A. We have many years of experience cleaning the toughest as well as the most delicate carpets. We have the experience, equipment, and necessary cleaning agents. We understand your concerns and we’ll do our best to make you feel the most comfortable with us cleaning your expensive and delicate carpets!
Q. I have old wine and cool-aid stains in my carpet, can you remove them?
A. Usually yes, but only if the stains have not set yet, we are able to remove these and other very difficult stains, leaving your carpet with its ‘pre-stain’ appearance.
Q. Can you repair my carpet from cigarette burns, iron burns, red wine, pet stains and tears and rips?
A. Yes we can repair all of the above by patching the carpet. The process for the repair includes cutting the affected area out and then replacing it with a spare piece of carpet which is glued into place.
Q. What are the various types of soils found in my rugs and carpet?
A. There are many different types of soils and we have experience with all of them! You can have the regular spots and stains pet hair and/or lint. Often times unattached soil is tracked in from the bottom of your shoes and with time becomes worse and worse in the 1 particular area where there is a lot of foot traffic ultimately causing permanent damage to your carpet. To minimise this damage we recommend that you vacuum at least once a week.
Q. Can you remove sticky oils and greases from my carpet?
A. The longer oily soil remains on your carpet fiber the harder it is for us to remove so it is important you contact us for a cleaning at the first sign you see so we can prevent having to repair the carpet!
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